Privacy Policy

At TM Research, we respect your privacy and are committed to protecting the information you provide when using our website and services. This Privacy Policy explains how information may be collected, used, stored, and protected when you browse our website, contact us, place an order, or request research documentation. By using this website, you acknowledge the practices described in this policy.

We may collect information that you voluntarily provide, including your name, email address, billing and shipping information, contact details, order information, and communications with our research desk. We may also collect limited technical information such as your IP address, browser type, device information, and website activity to help maintain website security, improve functionality, and understand how visitors use our website.

How We Use Your Information

Information collected through our website is used to process and fulfill orders, provide customer and research-support services, respond to inquiries, provide requested documentation such as batch-specific Certificates of Analysis, communicate regarding orders or website services, and maintain the security and functionality of our website. Where applicable, information may also be used for administrative, legal, fraud-prevention, and record-keeping purposes.

We do not use customer information to make medical, therapeutic, or health-related recommendations. TM Research operates as a supplier of materials for qualified laboratory research, and information provided to us in connection with an order or inquiry may be reviewed to confirm that the requested materials are being purchased for their stated research purpose.

We may use trusted service providers that assist with website hosting, payment processing, order fulfillment, analytics, security, communications, and other website operations. These providers may have access to information only as reasonably necessary to perform their services and are expected to handle that information appropriately.

Data Protection & Your Privacy

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no website, online transaction, or electronic transmission can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including applicable business, legal, accounting, and record-keeping requirements.

We do not knowingly collect personal information from individuals who are not permitted to use our website. If you believe information associated with you has been submitted incorrectly or you have a privacy-related question, you may contact our research desk at info@tmresearchsupply.com.

This Privacy Policy may be updated periodically to reflect changes to our website, services, or legal and operational requirements. Any updated version will be published on this page with the revised effective date.