All accepted orders are final. Because research materials require controlled chain-of-custody, refunds and returns are not offered after order acceptance except where required by applicable law.
All sales are final once shipped
Once an order has been processed and shipped, it cannot be returned for change of mind, because the chain of custody and storage conditions can no longer be verified.
Fulfillment errors
If we shipped the wrong item or made a fulfillment error, contact info@tmresearchsupply.com within 3 days of delivery. We review the case and, where appropriate, correct the shipment. Monetary refunds are not offered except where required by applicable law.
No change-of-mind returns or refunds
Accepted orders cannot be returned or refunded because storage, handling, and chain-of-custody conditions cannot be verified after dispatch.
How to submit a claim
- Contact info@tmresearchsupply.com within 3 days of delivery.
- Include your order number and the lot number from the label.
- Describe the issue and keep the item in its original packaging until we respond.
What is not covered
- items that have been opened or removed from documented storage conditions;
- change-of-mind returns on correctly supplied items;
- claims made after the 3 days window.